Knowledgebase: On Demand (VOD)
How to Credit a User
Posted by Mark [Elevated X Support] on 13 January 2017 04:42 PM

If an order is completed for an end user, but it does not show up in the VOD system for any reason, it's possible to manually credit a user.

To do this:

1. Click VOD -> Manage Users

2. Find the user that you wish to credit. Click Edit.

3. Under the User Edit Menu here, you'll see an option to Credit Account. Click this to go into the Credit Menu.

4. From here, you will want to fill out both the amount of the store credit, and a label for the transaction. In this case, something like "Store Credit" will do.

5. Click Save Entry on the bottom of the page, and you're done!

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