Knowledgebase: Errors & Common Problems
I can't add a user, Why?
Posted by John [Elevated X Support], Last modified by AJ Hall on 01 November 2017 03:28 PM
The Elevated X CMS does not manage your users or handle which users are active or not. That is done by your payment processor.

Your payment processor will typically setup the authentication and have your host create a .htaccess file that refers to a password file. The payment processor's script will control who has access to your member's area and who does not. When a user signs up, their card gets charged and your payment processor adds their name and password to their password file. The first step is to have your payment processor(CCBILL, Epoch, OrbitalPay, etc.)  secure your area. Make sure they append the existing .htaccess file and do not overwrite it. Once they have that going we can add the Protect web login form that will ensure your members are able to view videos on their phones.
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