Transcoder Not Running, Queue Not Progressing, etc.
Posted by - NA -, Last modified by Mark [Elevated X Support] on 01 May 2014 04:42 PM

Transcoder Not Running, Queue Not Progressing, etc.

These are the steps used to diagnose cron problems:

Step 1) Confirm with your host that the crontab is running:
*/5 * * * * /path/to/php /path/to/cms_admin/longqueue.php

Note - You will need to replace path/to/php and path/to/cms_admin with the actual paths to these locations.

Step 2) If the cron is running, have your hosting company change the crontab to save its results to a log file
*/5 * * * * /path/to/php /path/to/cms_admin/longqueue.php >> /path/to/cms_admin/cronlog.log

Note - You will need to replace path/to/php and path/to/cms_admin with the actual paths to these locations.

Step 3) Look at cronlog.log.  Search for the phrases "Fatal Error" or "Warning".
If cronlog isn't there, the cron isn't running.

If there are no Fatal Errors or Warnings in the cronlog, have the host:
a) Make the setting in PHP "display_errors", set to "on"
b) Make the setting in PHP "error_reporting" to "E_ALL ~E_NOTICE ~E_STRICT"

4) If the Fatal Error has an "out of memory" error, login to your CMS admin panel and click Setup and change the Memory Limit from 64M or 128M to -1.

 

(0 vote(s))
Helpful
Not helpful

Comments (0)