Transcoder Not Running, Queue Not Progressing, etc.
Posted by - NA -, Last modified by Mark [Elevated X Support] on 01 May 2014 04:42 PM
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Transcoder Not Running, Queue Not Progressing, etc. These are the steps used to diagnose cron problems: Step 1) Confirm with your host that the crontab is running: Note - You will need to replace path/to/php and path/to/cms_admin with the actual paths to these locations. Step 2) If the cron is running, have your hosting company change the crontab to save its results to a log file Note - You will need to replace path/to/php and path/to/cms_admin with the actual paths to these locations. Step 3) Look at cronlog.log. Search for the phrases "Fatal Error" or "Warning". If there are no Fatal Errors or Warnings in the cronlog, have the host: 4) If the Fatal Error has an "out of memory" error, login to your CMS admin panel and click Setup and change the Memory Limit from 64M or 128M to -1.
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