Knowledgebase: Errors & Common Problems
Error Codes in the Error Log
Posted by Mark [Elevated X Support], Last modified by Mark [Elevated X Support] on 14 November 2018 08:42 PM

The Error Log stores errors the CMS Encounters so that you can examine them at a later date. Here are a list of current error codes:

Transcoder Related Errors

transcoder_0001: This error occurs if ffmpeg encounters an error in transcoding a file. It's possible that you're attempting to transcoder a codec that's unsupported. Or, in the case of encoding flv files, you may not be forcing your audio codec to mp3. Please look at the additional information provided with the log, and submit this as a ticket to us.

transcoder_0002: This error occurs if the source file does not exist. This means either that the set was deleted from the database, or the file that the system was trying to encode was deleted / moved from that directory.

transcoder_0003: This happens when ffmpeg_php cannot open the source movie file. This means typically that the file is corrupt.

transcoder_0004: This happens when ffmpeg_php cannot open the source movie file. This means typically that the file is corrupt. This is the same error message as transcoder_0003, but happens in a different part of the source.

transcoder_0005: This happens when the system tries to transcode something after that particular transcoder setting has been deleted from the database.

transcoder_0006: This happens if the destination media type for the transcoder setting no longer exists.

transcoder_0007: For systems that transcode over NFS mounts, the CMS copies the file to a local position first before doing transcoding. This error message comes up if that directory does not exist.

transcoder_0008: For systems that transcode over NFS mounts, the CMS copies the file to a local position first before doing transcoding. This error message comes up copying the file to a temporary position has failed.

transcoder_0009: This error occurs if a screen capture cannot be written to disk. Please make sure that your set folder has permissions set to 777.

transcoder_0010: For systems that transcode over NFS mounts, the CMS copies the file to a local directory first before doing transcoding. If this local directory does not exist, the system attempts to create the diretory. This error message comes up if the attempt to create the local directory has failed.

transcoder_0011: This occurs when a user manually deletes / cancels a transcoding process while the process is running. If this was done deliberately, this error can be deleted. However, if this cancellation were done on accident, the user should be able to reinitiate the transcode.

transcoder_0012: This occurs when the ffmpeg process cannot start. This sometimes happens when the server is in the process of doing something that does not allow new processes to be created. Typically, rebatching these errors corrects the issue.

transcoder_0013: This occurs when a specific piece of content has been deleted from the system, so it can't be transcoded. Re-batching this set's transcoder entries will solve this issue.

transcoder_0014: Are you using a separate server for transcoding?  If so, the file copying operation from the original server to the file transcoding server is corrupt.  Please contact your host. If you're not using a separate transcoding server, please view the individual error to see more details.

transcoder_0015: You are attempting to watermark a video, but your current ffmpeg does not have watermarking capability.  Please contact your host.

transcoder_0016: The content directory specified does not exist. If encoding is done on a separate machine, please make sure the proper NFS mounts are set up. If encoding is being done on the same machine, please make sure the crontab user has access to the content directory.

transcoder_0017: The system cannot find an FFmpeg path. You'll need to go into your setup.php configuration and set this manually

transcoder_0018: There is a problem opening your preroll movie. Please make sure this file exists and is not corrupt.

transcoder_0019: There is a problem getting the duration o your preroll movie. Please make sure this file exists and is not corrupt.

transcoder_0020: There is a problem opening your postroll movie. Please make sure this file exists and is not corrupt.

transcoder_0021: There is a problem getting the duration of your postroll movie. Please make sure this file exists and is not corrupt.

transcoder_0022: This happens if the cut point of the movie is greater than the length of the movie. For example, if you try encoding a trailer that starts 30 seconds into the movie, but your source media is only 20 seconds long. Please make sure your source movie is uploaded entirely AND / OR change your encoder settings to cut earlier into the movie.

transcoder_0023: The system could not create the subfolder that the destination movie will go. Please have your host check permissions.

Template Related Errors

template_0001: This error occurs when there is an error with the template. Please click View for more details on the template error and location.

Copy Related Errors

copyset_0001: The models plugin will need to be enabled in order to copy sets.

copyset_0002: Source content and destination content folder cannot be the same path. Please go into your destination site settings and change the content path.

Tour Related Errors

tour_0001: This occurs when the tour file cannot be written. Please make sure your tour folder has proper permissions for the crontab to write files.

Twitter Related Errors

twitter_0001: This happens when Twitter rejects the tweet submission. Please look at the individual entry for more details.

Gallery Builder Related Errors


gallerybuilder_0001: This error occurs if ffmpeg encounters an error in transcoding a file. It's possible that you're attempting to transcoder a codec that's unsupported. Or, in the case of encoding flv files, you may not be forcing your audio codec to mp3. Please look at the additional information provided with the log, and submit this as a ticket to us.

gallerybuilder_0002: This happens when ffmpeg_php cannot open the source movie file. This means typically that the file is corrupt.

gallerybuilder_0003: This occurs when the ffmpeg process cannot start. This sometimes happens when the server is in the process of doing something that does not allow new processes to be created. Typically, rebatching these errors corrects the issue.

gallerybuilder_0004: Please submit a support ticket if this error comes up.

gallerybuilder_0005: This error occurs if the source file does not exist. This means either that the set was deleted from the database, or the file that the system was trying to encode was deleted / moved from that directory.

gallerybuilder_0010: This occurs when a user manually deletes / cancels a transcoding process while the process is running. If this was done deliberately, this error can be deleted. However, if this cancellation were done on accident, the user should be able to reinitiate the process.

gallerybuilder_0012: This happens when ffmpeg_php cannot open the source movie file. This means typically that the file is corrupt.

Crontab Related Errors

longqueue_0001: This happens when the crontab cannot run ps. Please contact your host so they can make sure:

1) shell_exec() can be run via the command line.
2) The system has access to /bin/ps. If ps is in a different location, the host can change the crontab line and add --ps_path=/path/to/ps to specify this path.
3) Ideally, pcntl support can be compiled in by the host so that the system will not need to run ps.

longqueue_0002: The crontab cannot be run under PHP safe mode. Please contact your host so they can disable PHP safe mode for the crontab.

longqueue_0003: The system has caught a cron process that's being run by the wrong user. Please click "View" under the error log for detailed instructions on how your host can correct this error.

longqueue_0004: The system is unable to connect to the specific database of one of your sites. Please click "View" for more information and contact your host if there is a permissions error.

Misc Errors

phperror: This happens if the cron process errors out. Please contact CMS support.

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