RSS Feed
Knowledgebase

PROBLEM: The error "ImageColorAt() appears to be broken on this install. Contact your host." appears in the admin panel. REASON: The software requires this function to be available and working for image processing. When this function is either unava...
Backing Up your system Files **We do not maintain backups of any of your files. We suggest that you have your host create a cron to backup your files and dBs at least once a week. At the very least the following areas should be backed up: / your server...
You can use the debug to see what fields are available(Add the following to the URL of the generated gallery): index_debug.html This should display a list of fields available. Take a look at: $set['info']['models'][0]['extrafields']['age'] As an examp...
You can copy existing episode style tours to create new tours. 1) Have your host copy all the files in the current tour, to the location of the new tour.(perhaps /tour2/ ) 2) Once this is done, in the admin, create a new tour entry by pressing "add a ne...
The Elevated X CMS does not manage your users or handle which users are active or not. That is done by your biller. Your biller will typically setup the authentication and have your host create a .htaccess file that refers to a password file. The biller'...
This zip archive contains the libx264 presets required for various encoding settings for MP4 and other formats. Please have your host download them and extract the the presets directory of ffmpeg. It is also available as a download from here: http://supp...
/video_tutorials/14-news.mp4 BASIC VERSION: NEWS Location Plug-Ins Configuration: The news Plug-In configuration includes options for displaying news entries such as the number of news entries to display per page and the number of characters to trunca...
For both trial members and full members, Elevated X relies on a folder called "content" that houses your system's content (on a trial area, this is a symlink to your members area). While both trial and full members areas are often protected with a usern...
If your MP4 videos are not playing when you first load them on a page it is most likely due to to the file encoding. The file will play, however, the whole movie will need to be downloaded first. The MOOV atom of the file is at the end, so it cannot be pr...
QT-FASTSTART By default, mp4 and mov movies that are created in ffmpeg aren't suitable for embedding in a browser window. The reason for this is that ffmpeg creates the file with a crucial component placed at the very end of the file. This means, by def...
In order to upgrade Smarty templates to no longer use the JW player, please perform the following: 1) Download the newest version of the PHP templates from here: https://support.elevatedx.com/newest_templates.php [https://support.elevatedx.com/newest_tem...
SEO OPTIMIZED URLS SEO Optimized URLs is free, feature update in Elevated X version 3.2 and greater. For existing CMS installations you must submit a support ticket and request a system update with the SEO functionality. 'SEO Optimized URLs' requires ...
If you attempt to log into the CMS and get this error: There are server-related session problems on your install. Please click here for more info. This means there is a configuration-related problem with your server that your host / tech will need to ...
/video_tutorials/9-trailer-clip-cutter-setup.mp4 Clip Cutter What is it: The clip cutter allows a user to manually cut a source file into multiple parts and stitch the results together into a video. This is useful for creating trailers, or abridged ve...
/video_tutorials/12-trial-area-setup.mp4 In order to setup a limited trial area, just follow the following steps: 1) Copy the members area files and folders(except for the 'content' folder) to your local machine. ***Make sure to use binary transfer mod...
TOUR THEMES Themes are all packaged up and committed to their own separate repositories. All of them are available here: https://support.elevatedx.com/newest_templates.php [https://support.elevatedx.com/newest_templates.php] Installation instruction...
We are removing the existing JW Player from all current versions fo Elevted X. If not updated, your video player will stop working in 30 days on October 15th! The JW Player (which Elevated X has licensed since 2008) has decided to no longer honor the old...
Retina mode is designed for use with iPads and MacBook Pros that have high resolution displays. It will create the thumbnails larger than the normal thumb and the templates restrict the size unless it is being viewed on a retina display in which is show i...
Newest articles