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Knowledgebase : Errors & Common Problems
   

PROBLEM: The error "ImageColorAt() appears to be broken on this install. Contact your host." appears in the admin panel. REASON: The software requires this function to be available and working for image processing. When this function is either unava...
500 INTERNAL SERVER ERROR ON A CMS PAGE Some hosts have the module mod_security installed. One of the side effects of this module is that the system is unable to load large HTML pages - such as listing 1000 sets on one page. The only way to get around th...
What is the best way to backup files from my installation? The best way is to contact your host and request that they set up a backup routine via crontab.  How often will be up to you but you'll want to back up the following items/areas: A) The database...
Should you need to clear the cms of its memory of a batch or purposely end a batch, visit Utilities, Batch Operations, check the box that says "Flush Queue" and click the Start Batch button. This will cancel out the batch as well as any remaining functio...
The CMS does NOT directly integrate with or interface with your CCBill account. Included within your cms templates within PHP Templates: /cms_admin/phptemplates/[templatefolder]/join.tpl Smarty Templates: /cms_admin/smarty/[templatefolder]/join....
Hi, We do not recommend the use of cpanel and do not offer support for issues resulting from its use. Any problems or complications with site setup or configuration for users choosing to make use of cpanel are outside the scope of Elevated X support and w...
The Error Log stores errors the CMS Encounters so that you can examine them at a later date. Here are a list of current error codes: TRANSCODER RELATED ERRORS TRANSCODER_0001: This error occurs if ffmpeg encounters an error in transcoding a file. It's p...
FAILED TO FETCH FRAME XXXXX There are two possible causes for this: 1) Your movie was not completely uploaded. If this happens, the beginning of the movie file reports that you have X number of frames, and ffmpeg-php isn't able to seek to that specific...
The CMS requires a release version of FFmpeg 2.6 or greater in order to take advantage of all of the CMS functionality. Your host / tech will need to install / update FFmpeg. In the vast majority of cases, the release static build of FFmpeg available he...
Most popular models are based on ratings. If you want to override the ratings then edit each model and choose the "override votes" option. This allows you to set the votes for this model and is mainly used to control which models show on the popular model...
How to arrange your content on the server when using the Video Suite to encode video: The CMS system looks in your members area for a specific folder to find content for your site: example:     /members/content/upload/ Each set of content you add into ...
The Elevated X CMS does not manage your users or handle which users are active or not. That is done by your payment processor. Your payment processor will typically setup the authentication and have your host create a .htaccess file that refers to a pass...
When upgrading to the new media player, you may see that the player doesn't load. The first thing you should do in this case is open up the JavaScript console. In Firefox, you can go to Tools -> Web Developer -> Browser Console. You'll have a new window...
Red error messages tell you when you lack sufficient permissions to perform an action. This usually means that a content folder has not been set to the proper permissions (chmod 777) or that something has changed on your server. Permission errors are al...
If selecting checkboxes for content items does not result in the content being generated there may be several causes. First, click Sets, click Edit to open the content set and then ONLY check the box that says "Remove Content from this Set" and click t...
Error Message: Adding full size photo / thumbnail to content - Warning: No source image present for content - 2 If you see this error below the status bar when the content creation process is in progress it likely means that a content source is missing ...
If you attempt to log into the CMS and get this error: There are server-related session problems on your install. Please click here for more info. This means there is a configuration-related problem with your server that your host / tech will need to ...
IMPORTANT!!! Please read and follow this guide to speed up your installation. **CMS installation usually takes 2-3 business days - if there are no server configuration issues or hosting delays. **We use a queue system so if your server is not ready, y...
Transcoder minimum size and bitrate levels. We have minimum requirements on video source files in order for the transcoder to be able to make each size format in HLS and MP4: (The following applies to both MP4 and HLS) In order to create a 1080p file, yo...
Here's a guide of what the system does with each row: - If the row has an ID specified, and there isn't an ID for that row within the system, it errors out due to the ID not existing. - If an ID does not exist (left blank), the system tries to match an e...
If movies on android / iOS / mobile devices will not play, there are a couple possible reasons why this is the case. Playback issues are either typically authentication related or codec related. More information is below. AUTHENTICATION ISSUES Is yo...
ERROR: WARNING: You are using a version of PHP that no longer receives security updates. This puts your system at risk. Please contact host so they can update PHP. EXPLANATION: In order to protect our clients from hacking attacks, we have made our CM...